REFUND POLICY

1. Before Purchasing

Customers are responsible for checking that they have a compatible device, suitable internet connection, and the technical ability to use the service.

We recommend reviewing our Installation Guide, FAQ, available channel information, and plan details before purchasing.

Where a trial is available, customers may also use it to evaluate compatibility and general service performance before purchasing a longer subscription.

2. Refund Requests

Refund requests are evaluated according to the circumstances of the purchase and the applicable consumer laws.

Submitting a request does not automatically guarantee that a refund will be approved.

When contacting support, please provide sufficient order information so that we can locate and review the transaction.

3. Technical Problems

If you experience a technical issue, contact Great IPTV support before requesting a refund.

Many setup problems can be related to application configuration, incorrect account information, device compatibility, local internet connectivity, or other technical factors.

Our support team may ask for information about your device, application, connection, or error message to help diagnose the issue.

4. Channel and Content Availability

Programming, channels, sources, categories, and quality may change over time.

Unless expressly stated otherwise at the time of purchase, purchasing a subscription should not be understood as a guarantee that every particular channel, program, resolution, or source will remain continuously available throughout the subscription period.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.

5. Internet and Device Issues

Great IPTV cannot control the performance of a customer’s internet service provider, Wi-Fi network, device, television, operating system, third-party application, or other equipment.

Issues caused solely by unsupported equipment, insufficient connectivity, or third-party systems may not constitute a service failure by Great IPTV.

6. Duplicate Payments

If you believe you were accidentally charged more than once for the same order, contact support promptly with the relevant transaction information.

We will review the transaction and take appropriate action if a duplicate payment is confirmed.

7. How to Request a Refund

Contact customer support and provide:

Your name · Order information · Purchase date · Reason for the request · Relevant technical details

Do not publish payment information, passwords, or other sensitive account information publicly.

8. Contact

Great IPTV
2029 Century Park East
Los Angeles, CA, USA
Website: greatiptv4k.us